Re: Last update is stuck at 3%

Will this mess with my current saved games in the Sims 4?

I'm sorry to hear you're still experiencing the problem after these steps. There are a couple more things you can try: 

• Press Win + R, type: %ProgramData% > Delete the EA Desktop and Origin folders if they exist.
• Then go to: %AppData% > Delete the EA Desktop, Origin, and Sims 4 folders from both Roaming and Local.
• Try to install The Sims 4 in a new folder. 
• Run a Clean boot: 

  How to clean or safe boot your computer

Let us know if that works.

EA_cuervo​ Thanks for the response. I tried all of your suggestions a few min ago and it still will not update. Runs for a few min showing "preparing" then says unknown error has occured  

Hi there, 

I'm sorry to hear you're having problems updating your The Sims 4. I see you've already tried a couple of steps, but here are a few more things you could try: 

• Make sure the drive where Sims 4 is installed has enough free space.
• Run the EA app as administrator: Right-click the EA App shortcut → Run as Administrator.
• Temporarily disable Antivirus/Firewall
• Pause OneDrive syncing (If OneDrive is syncing your Documents folder, it can block file access);
  - Right-click the OneDrive icon in the system tray.
  - Select Pause syncing.

Let us know if that helps.