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Bek014789632's avatar
Bek014789632
Seasoned Newcomer
12 days ago

Re: Last update is stuck at 3%

I am having a issues updating my sims 4 game. I have tried repairing it and it will get to 51% then give an "unknown error", I have tried updating the game and it gets to 3% preparing and either gets stuck or gives an unknown error. I am using the PC app and window 11

Fixes I have tried include: clearing cache, logging out and back in, restarting app, restarting the computer, uninstalling and reinstalling the ea app itself, and going offline and back online but the issue still continues. it has been going on for over 48hrs and is beyond frustrating 

4 Replies

  • Bek014789632's avatar
    Bek014789632
    Seasoned Newcomer
    6 days ago

    Will this mess with my current saved games in the Sims 4?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    I'm sorry to hear you're still experiencing the problem after these steps. There are a couple more things you can try: 

    • Press Win + R, type: %ProgramData% > Delete the EA Desktop and Origin folders if they exist.
    • Then go to: %AppData% > Delete the EA DesktopOrigin, and Sims 4 folders from both Roaming and Local.
    • Try to install The Sims 4 in a new folder. 
    • Run a Clean boot: 

      How to clean or safe boot your computer

    Let us know if that works.

  • Bek014789632's avatar
    Bek014789632
    Seasoned Newcomer
    7 days ago

    EA_cuervo​ Thanks for the response. I tried all of your suggestions a few min ago and it still will not update. Runs for a few min showing "preparing" then says unknown error has occured  

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi there, 

    I'm sorry to hear you're having problems updating your The Sims 4. I see you've already tried a couple of steps, but here are a few more things you could try: 

    • Make sure the drive where Sims 4 is installed has enough free space.
    • Run the EA app as administrator: Right-click the EA App shortcut → Run as Administrator.
    • Temporarily disable Antivirus/Firewall
    • Pause OneDrive syncing (If OneDrive is syncing your Documents folder, it can block file access);
      - Right-click the OneDrive icon in the system tray.
      - Select Pause syncing.

    Let us know if that helps. 

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