Last update is stuck at 3%
Hey, I saw that there was an update this morning. I tried to launch it but it's stuck at 3%. I've restarted the EA app multiple times but each time I have the same problem.
Forum Discussion
I am having a issues updating my sims 4 game. I have tried repairing it and it will get to 51% then give an "unknown error", I have tried updating the game and it gets to 3% preparing and either gets stuck or gives an unknown error. I am using the PC app and window 11
Fixes I have tried include: clearing cache, logging out and back in, restarting app, restarting the computer, uninstalling and reinstalling the ea app itself, and going offline and back online but the issue still continues. it has been going on for over 48hrs and is beyond frustrating
EA_cuervo Thanks for the response. I tried all of your suggestions a few min ago and it still will not update. Runs for a few min showing "preparing" then says unknown error has occured
- EA_cuervo
Community Manager
I'm sorry to hear you're still experiencing the problem after these steps. There are a couple more things you can try:
- Press Win + R, type: %ProgramData% > Delete the EA Desktop and Origin folders if they exist.
- Then go to: %AppData% > Delete the EA Desktop, Origin, and Sims 4 folders from both Roaming and Local.
- Try to install The Sims 4 in a new folder.
- Run a Clean boot:
Let us know if that works.
Will this mess with my current saved games in the Sims 4?
