ea app opens to blank screen
The EA app opens to a blank screen, and most of the menu options don't work. After about 5-10 minutes of inactivity, the app says it's unable to connect to the server and needs to restart. Restarting...
Forum Discussion
EA_Barry
Community Manager
Community ManagerTry the following steps:
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
- Turn off the EA app overlay via the three bar menu at top left, Settings, Application, In-game overlay
- Turn of any other overlay you may be using
- Temporarily disable your antivirus software
Thanks.
@EA_Barry Or the EA company could produce a proper working launcher like Epic or Steam. Yet this company is incompetent to do that or make a game that isnt a money grab or full of issues day one. You listed six things to do to try and resolve the issue just so the person can play a game. This company is truly a disappointment not just to gamers but the industry as a whole.
fr, every time I play the sims I either have to update or do an hour of troubleshooting to get it to actually run, usually both. i can barely even enjoy gameplay anymore
