Forum Discussion

qimmig's avatar
qimmig
3 years ago

EA App refusing to stay open

I've been trying to open my sims game since yesterday. The app opens to the "Connecting to EA app" screen, a grey box that says "EA" at the top opens, and then it closes and doesn't open the game or ...
bug
mac
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @qimmig Thanks for letting us know what you're running into!

Can we try to clear EA App's Cache (Top Left Menu > Help > App Recovery) and check if this continues?

qimmig's avatar
qimmig
3 years ago

I figured out the issue, which was that the EA app needed to be updated, but the app wouldn't update itself so I had to do it manually.

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