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driss546's avatar
driss546
2 years ago

ea app still showing steam version of games after i switched the subscription

hello everybody today iahve bought the pc game pass from xbox after previously using ea play on steam . whe i tried download fifa 23 or any other game the downloadwouldnt start and the games appears ...
bug
mac
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@driss546 I took a look at my own on this one to verify the issue. Basically what is happening is that the install for Steam overtakes the install from Epic. What you would need to do is try to get rid of all the files for the installation from Steam before you install it in Epic.

Uninstall any version from within Steam

Clear the EA App cache through the EA Launcher

Navigate to C(your drive):\ProgramData\EA Desktop\InstallData - delete FIFA  Folder

You can do the same within the Steam install location as well

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Once you get rid of all of the folders and files, install it through Epic again.

AustinViolence's avatar
AustinViolence
11 months ago
@EA_Shepard When you say "Epic" do you mean "Xbox"? Because he's asking about installing the game using his EA Play subscription that is included with some versions of Xbox Game Pass. Thank you.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    11 months ago
    Hi @AustinViolence, No I do not because Game Pass on PC uses the Xbox app, not the Xbox console. Not all players play directly through the Xbox App itself.

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