Forum Discussion

hailie482's avatar
hailie482
Rising Novice
7 months ago

EA app stuck loading, unable to download games

Hello, I've had this issue for the past three days, and everything I have tried has not been able to fix it. Hoping I can find a solution here. I just got a new PC. My laptop is unable to run The Si...
pc
technical issues
SansGelatine's avatar
SansGelatine
Icon for EA app Team rankEA app Team
7 months ago
@hailie482 There are a number of network errors in your logs which is unusual.

I assume you have used the same wifi as your previous laptop that worked. So it is unlikely a problem with your internet.

Do you have any firewalls installed, or perhaps the default Windows firewall in a mode that might prevent traffic?

There is an app "Firewall & Network Protection" on Windows which has an option to "Allow an app through firewall".

Perhaps check that all "EA app" and "EAInstaller" apps have all the access boxes enabled.

Do you mind trying that, restarting the computer and attempting to load the app again?
Deathofhorde's avatar
Deathofhorde
7 months ago

Hey there, having the same issue. Checked my firewall protection and EA is already allowed through. Like OP, tried all of the above solutions and nothing. 

  • hailie482's avatar
    hailie482
    Rising Novice
    7 months ago

    @Deathofhorde so i was able to fix it! i just factory reset my computer and i was able to use the ea app and download games with no issues. my computer is brand new so i didn’t have any files or anything on it though, so i’m not sure if that would be something you’re okay with doing 😅

    • SansGelatine's avatar
      SansGelatine
      Icon for EA app Team rankEA app Team
      7 months ago

      Thanks for following up @hailie482, I am glad you're able to play. Good job troubleshooting.

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    7 months ago
    @Deathofhorde Hey, if you saw hallie482 solved this with a format of the computer. If you are seeing this problem, do other apps and games work fine? Is this problem exclusive to EA app?
    • Mcbunger679's avatar
      Mcbunger679
      Newcomer
      2 months ago

      SansGelatine​ Im having this same problem and have gone through every troubleshooting on ea help forum and my firewall is not blocking anything...have uninstalled the firewall too for a moment to try to get it to load on any app page in EA... HELP MEEEE

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,821 PostsLatest Activity: 14 minutes ago