Forum Discussion

MaffeBanaan's avatar
MaffeBanaan
3 years ago

EA app stuck on preparing download

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 7f704f32-1aa7-4e92-9364-09baa3da91e8 Which client functionality are you experiencing thi...
bug
mac
pc
MaffeBanaan's avatar
MaffeBanaan
3 years ago

For me that should not be a problem as i only use the windows supplied security software.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

And have you ensured that those are not blocking anything @MaffeBanaan?


Darko

  • MaffeBanaan's avatar
    MaffeBanaan
    3 years ago
    @EA_Darko And how should i be doing this? There is nothing to change in these programs also maybe you guys should test for these kinds of things as this is the most default setup any windows pc has.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      3 years ago

      You'd need to go through your settings @MaffeBanaan.

      Testing this and not seeing issues so this is most likely system related and something you need to troubleshoot.

      Darko

      • MaffeBanaan's avatar
        MaffeBanaan
        3 years ago
        @EA_Darko Disabled windows firewall and windows defender and it still does not work, also when i click on cancel the download it stays stuck on cancelling.

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