Forum Discussion
2 years ago
@shmellen111 Did they ever get back to you about the file I am having the same issue!
EA_Shepard
Community Manager
2 years ago@QuicheBoard This sounds like a registry file or a file that is installed that the specific PC doesn't have permission to delete.
I would wipe out the EA app, and use a trusted registry cleaner.
Go into task manager, and disable all nonessential programs on start up.
These are the steps I start with when there is a file that cannot be deleted.
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
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