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Kirstey1993's avatar
Kirstey1993
3 years ago
Solved

EA App will not install on my PC

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) something went wrong Which client functionality are you experiencing this bug with? Appl...
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  • RDATECH's avatar
    RDATECH
    3 years ago

    Figured out a workaround.

    Install to the default path - then the installer works.  The problem is with the installer - if you specify an alternate drive, i.e. drive D: it fails with:

    "There was a problem starting

    C:\Windows\Installer\MSICED1.tmp

    C:\Windows\Installer\MSICED1.tmp is not a valid Win32

    application."

    Please fix it.

    Thanks.

RDATECH's avatar
RDATECH
3 years ago

Also seeing:

"There was a problem starting

C:\Windows\Installer\MSICED1.tmp

C:\Windows\Installer\MSICED1.tmp is not a valid Win32

application."

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @RDATECH Can we try the following?

  • Run the System File Checker tool then Check for Windows and GPU updates  
  • Check for other applications that may be limiting EA App or Game performance
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Put your device in a Clean Boot then run the installer
  • RDATECH's avatar
    RDATECH
    3 years ago

    I appreciate the recommendations - but I have already done this.

    I am able to replicate this behavior on a vanilla Windows 11 install, fully updated.

    No proxies are set up.  I am using 1.1.1.1 for DNS, and fallback to 8.8.8.8

    All updates applied, all firmware updated.

    I have tried this on 5 different machines, all running Windows 11, and they are all failing the exact same way.

    As a long shot, I just tried a 6th machine (AMD based Ryzen 7 w/Radeon graphics) and even that exhibited the same behavior.

    Is there a previous version of the installer I could use to test?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hi @RDATECH We don't have older versions available to try, to confirm the 5 machines having this issue are they all the same build? If not would it be possible to get DxDiags from them and I can pass this for the team to be aware of?

      • RDATECH's avatar
        RDATECH
        3 years ago

        They were (fresh Windows installs) - I'd rather not do it again, just restored them back to their current configs.

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