Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) ErrorWhich client functionality are you experiencing this bug with? Other (Please Describe)Please describe The EA app will not download on my computer.When did this happen? (dd.mm.yy hh:mm) Every time.Summarize your bug They EA app will not download at all.How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? I am not sure.What happens when the bug occurs? I get an error message that says “something went wrong… The EA app encountered an error and couldn’t finish installing.”What do you expect to see? I expected to see the app download and then I restart my computer and then sign in but it did not download at all.The EA app will not download I have tried everything. Troubleshooting, turning off virus protection, restarting, and updating my computer. Nothing works.

This is happening to me as well. Can download the installer from the website but when I open it it gets to roughly 80% then fails. tried moving it to its own folder in C drive and running as admin but still has the same result. I’m on windows 11 brand new laptop.

I found a solution.When you get the error, keep it like it is because if you close the dialog the following folder is removed. Then go to "C:\Program Files\Electronic Arts" and copy its contents. After the copy you can close the error dialog and look for "EADesktop.exe" run this. In my case I got a missing dll exception. I searched on google for this. The solution was to go into windows settings => apps => installed apps => Microsoft visual c++ 2015-2019 redistributable => click the 3 dots => click change => click repair. After this I tried installing the EA app again now it continued succesfully.

Hey @amyvanwyk11 is the issue with the download of the installer or when installing the downloaded file? Darko

@EA_Darko This happens when I download the EA file in my downloads folder.

This is happening to me as well. Can download the installer onto my system but when I try to then install from there on it gets to about 80% and then shows an error message. I’ve tried putting the downloaded into a c: folder and starting as administrator but still has same result. I am in windows 11 for reference on brand new laptop.

EA app won’t download | EA Forums

28 Replies

EA_Darko
Community Manager
3 years ago
Hey @amyvanwyk11 is the issue with the download of the installer or when installing the downloaded file?

Darko
amy_vanwyk11
Seasoned Newcomer
3 years ago
@EA_Darko This happens when I download the EA file in my downloads folder.
wilsonkeri
3 years ago
This is happening to me as well. Can download the installer onto my system but when I try to then install from there on it gets to about 80% and then shows an error message. I’ve tried putting the downloaded into a c: folder and starting as administrator but still has same result.
I am in windows 11 for reference on brand new laptop.
wilsonkeri
3 years ago
This is happening to me as well. Can download the installer from the website but when I open it it gets to roughly 80% then fails.
tried moving it to its own folder in C drive and running as admin but still has the same result. I’m on windows 11 brand new laptop.
Zer0ne89
3 years ago
Same problem for me, the installer runs until 90% and then it gives an error. I attached a screenshot of the error.
Brand new PC with windows 11. I tried running it as administrator but still no luck. I also installed the latest updates.
I even updated to version windows 11 22H2 but keeps giving me this error.
I hope there will be an answer soon because I just bought a game and can't run it untill I can install this app.
amy_vanwyk11
Seasoned Newcomer
3 years ago
@Zer0ne89 This is exactly what it looks like for me. I am honestly relieved that I am not the only person with this problem because it has been so frustrating. I also have windows 11 and have updated my computer. I also hope there will be answers soon.
EmilyTerry93
3 years ago
This worked for me
Zer0ne89
3 years ago
I found a solution.
When you get the error, keep it like it is because if you close the dialog the following folder is removed. Then go to "C:\Program Files\Electronic Arts" and copy its contents.
After the copy you can close the error dialog and look for "EADesktop.exe" run this. In my case I got a missing dll exception.
I searched on google for this. The solution was to go into windows settings => apps => installed apps => Microsoft visual c++ 2015-2019 redistributable => click the 3 dots => click change => click repair.
After this I tried installing the EA app again now it continued succesfully.
whndaepdlxwj
3 years ago
This worked, thanks so much! @EmilyTerry93
GreatfulDead_02
3 years ago
that didnt even work for me, every time i try to repair it i get an error fml.