EA Staff (Retired)HI @bsmaff Thanks for this information, I can pass this on to the team. If there are other people having this issue would it be possible to have them post their details as you did above?
Do you have an update to this issue?
I am still unable to play game using the EA App.
The problem is with EA Play Pro games and not being able to add them to my collection in order to download - So this is now a month without being able to play any of the games which I have paid for.
Can you please provide an update to this, as many other people I know on different forums have all stated other issues with the EA App and EA Play Pro.
Origin worked perfectly, so I don't know why EA pulled the plug on it, when I have been having this issue with the EA App since Day 1.
EA Staff (Retired)HI @bsmaff We recently made some changes that should have clear a few different reports up, can you clear EA App's cache once more and check if this continues?
No nothing.
Still not working.
Is there anyway of getting Origin working again?
I would really appreciate getting my games which I paid for to actually work.
Any update on this as it has now been 2 weeks since your last response.
Is it possible to either have a refund or just a CD Key so I can play F1 again, as although sometimes play BF2042, that isn't that important as it is pretty rubbish and buggy.
I have also been having this issue for at least a year now. I just did a fresh reset of my PC, so I had to reinstall all applications I wanted to use. EA App is one of the apps I wanted to use, but I cannot download my games. Before I did the reset, I was always able to go back to Origin to download what I needed, but now that that is not an option I cannot download anything. I'm paying EA to have an application on my PC that allows me to browse a library, but not actually play any games.
Why can this type of issue exist and for so long? Also, anytime I try to do the app recovery it crashes. I send in reports every time, but it's literally never once allowed me to actually do the recovery and clear the cache. It crashes 100% of the time.
This is ridiculous.
Any update yet?
I was going to do a charge back on my CC but it has been over the permitted time, which goes to show how long I haven't been able to play games.
However for some reason luckily for me Origin is now working again, so uninstalled the really bad EA App.
Would still rather have a solution though as to why I am not allowed to download games on the EA App.
I was able to find a link to download Origin, so I installed it on my PC as well. It installed, I launched it after closing the new EA app, and I was instantly able to download my games. I guess I will be using Origin again for as long as it works. It's incredibly frustrating that we as consumers have to download multiple launchers because the "new and improved" one literally will not let us play our games.
It's also embarrassing that EA still can't get this resolved. I've never had such an issue with any of the other 100 launchers that exist out there from Steam to UPlay to GoG, etc.
