Forum Discussion

katieiskindaok's avatar
katieiskindaok
Seasoned Newcomer
4 months ago

ea app won't install sims 4 - 'no internet connection' error

hiya :)

i have been trying to install the sims 4 from the ea app onto my 2022 MacBook air but keep getting a 'no internet connection' error. ive tried multiple different wifi networks and personal hotspots to no success, as well as clearing the app cache, turning off antiviruses, and making sure my mac is fully updated. i got in contact with a (very lovely) ea tech support person who had me try more possible fixes, also with no success. they suggested i make a forum post about this so that other players with the same issue can comment on this thread, so they can then further investigate it. if anyone has any suggestions or just has the same issue let me know :)

(please dear god ea fix this i just want to play my silly little sims game)

<3 

18 Replies

  • cprumney's avatar
    cprumney
    Seasoned Newcomer
    3 months ago

    Hi Everyone,

    My partner has been experiencing this issue as well.

    In her case the game would show the No connection to internet error at 2% download, and her friends list on the right of the App never loads either.

    I have just been on her Mac taking a look, I have tried WiFi, Network, App Cache, EA App Uninstall/Re-Install, User Data deletion, VPN, Firewall, AntiVirus & none of these things work.

    During this several hour journey however, I did find that in VPN & Filter section even with the VPN show as off the Filter & Proxy content filter was Enabled. As soon as I switched that to Disabled (as per the screenshot) the download move from its 2% failure and is currently 30% of the way through.

    Will this work for you? I dont know, but its worth a check/try.

    Settings>Network>VPN&Filters

    Best of luck everyone! I hope this helps you all.

    Chris

  • Meego6453's avatar
    Meego6453
    Rising Newcomer
    3 months ago

    Omg, this is working for me now. The second I did it, it started to download. Thank you so much. Oh my god, I've spent months trying to play this again. Thank you, thank you 

  • cprumney's avatar
    cprumney
    Seasoned Newcomer
    3 months ago

    You are welcome glad it works for you! FYI. Ours tried to turn itself back on several times so we deleted it completely from the VPN section. 

  • Jessica19452010's avatar
    Jessica19452010
    Seasoned Newcomer
    3 months ago

    i'm the exact same- bought new packs that i cant use and no way to contact EA!

  • laylarii's avatar
    laylarii
    Rising Newcomer
    3 months ago

    I am having the same issue too! Tried everything you did and still receiving the same message. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,891 PostsLatest Activity: 8 minutes ago