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spankenstein89's avatar
spankenstein89
New Adventurer
3 years ago
Solved

EA App won't install

Hello,  I'm trying to play The Sims 3 but EA wants to install the new EA App. But the installer keeps encountering an error and the App won't finish installing. Every time I try to play the game it sends me back to the install page in Origin. The App installer can't seem to find a file it's looking for. The file is: Microsoft Visual C++ and the error message says: "The feature you are trying to use is on a network that is unavailable". So now I can't play The Sims 3 or install the new App. 

Can someone help me with this please?

Thank-you. 

22 Replies

  • spankenstein89's avatar
    spankenstein89
    New Adventurer
    3 years ago

    No, I haven't found a fix yet. I haven't played The Sims 3 for weeks. The EA App installer should be creating the necessary files for the installation, but for some reason it isn't.  It keeps encountering an error and aborting the install. I'm beginning to think the problem might be with my computer. I'm going to try a Windows Repair Installation to see if that helps. 

  • spankenstein89's avatar
    spankenstein89
    New Adventurer
    3 years ago

    Okay, it took a while, but I finally did a Windows repair installation. It seems to have worked.  I re-installed the EA App, and this time it installed correctly.

    However, the repair installation removed all programs except for those that came with Windows 10, including the Sims 3. So now I have to install The Sims 3 again, plus my expansion packs. 

    So thanks for your help, I appreciate it. 

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