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hxrpo's avatar
4 years ago
Solved

EA doesn't let me link my xbox account to it.

EA won't let me either create an account with my Xbox logins or link my Xbox account to my EA one. I've restarted, logged in and out etc and nothing works. I was trying to get UFC 3 on my pc with EA play as my xbox account has PC game pass, but it wouldn't process that. Even when I cancelled my subscription and bought it on the EA website it still said I didn't have it. So I went on the EA app and tried to link my Xbox acc to it but again, no luck. I've lost money with the game pass renewing and stuff so I just really want to know if i went to all that trouble for something. Any time I try to create a new account with my xbox logins, it just says '

Something went wrong...

We encountered an error and couldn’t complete your request. Try again a little later.'

I've tried over the past week again and again to log in with myxbox acc and still no luck. Please help.

  • Hi there, @hxrpo 

    Normally, when you get the "something went wrong" message when linking a gamertag, it means that gamertag is already linked to the account. You should contact an advisor so they can assist with this. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @hxrpo 

    Normally, when you get the "something went wrong" message when linking a gamertag, it means that gamertag is already linked to the account. You should contact an advisor so they can assist with this. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Coldestnightmare 

    I see an advisor is waiting for a response. Please take a look at your case for more information.

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