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losterkun's avatar
losterkun
2 years ago

EA App zeroed play time in relatively old games

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 8bc68be1-900f-4690-b89b-8051ecf01d91
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 26.11.2023 20:39
Summarize your bug The app zeroed my playtime and the last launch date for DAO (mostly), DA2, ME, ME2, ME:LE, and The Sims 3. ME3, ME:A, and DA:I miss only the last launch date. The Sims 4 is fine.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure if this bug can be reproduced intentionally. But something happened with the app or the servers between June 4 and November 27.
What happens when the bug occurs? I feel pain for 600 hours now lost in my beloved DAO.
What do you expect to see? My play time progress back.

‌

Hey there.

So, I've noticed about two weeks ago, during the sale, that the EA app has reset my play time and the last launch date in some selected games:

  • Dragon Age: Origins
  • Dragon Age II
  • Mass Effect
  • Mass Effect 2
  • Mass Effect Legendary

ME3, Andromeda, and Inquisition are fine with play time, though they are missing the last launch time. Moreover, DAO seems to have counted 40 hours from somewhere and knows when I last played it. Probably because I played it this summer. But I would have noticed if I launched the game with zero on the timer, for it had about 600 hours before that - luckily, I record all my progress on hltb. The Sims 4 wasn't affected, probably because I play it on a regular basis. So that happened sometime between June 4 and November 27.

And I'm pretty sure the time was synchronized correctly at the beginning of use of EA Desktop, which was right when it was officially released.

So, I'm not really sure now that it's a temporary bug in any way, like with the missing games in the library at the app's first launch, so should I say goodbye to those hours? I submitted a bug report two weeks ago, but I've never been contacted back.

bug
mac
pc

17 Replies

  • Sanctuss54's avatar
    Sanctuss54
    2 years ago
    @losterkun I have exactly the same problem on the exact same game... I have post a requested on this site 3 week ago and noone responded.. ☹️ Hope this will fix soon because I lost around 200 hours of played time...
  • apocalypse_owl's avatar
    apocalypse_owl
    2 years ago
    @losterkun I too have the exact same problem on the same games, I've lost hundreds of hours pf playtime tracked. It bugs me honestly that they can't carry over something as simple as hours tracked from one launcher to the next.
  • 1105Cats's avatar
    1105Cats
    2 years ago
    @losterkun
    Please try repairing the EA app.

    Alternatively, download the free version of Revo Uninstaller to uninstall the EA app. Then, download it again using a fresh installer file.

    Hope this helps xx

    I don't work for EA but I like to help fellow gamers 🙂
  • losterkun's avatar
    losterkun
    2 years ago
    @1105Cats Sorry, but didn't help ☹️ Just tried both. I even rebooted my PC between hard uninstalling and reinstalling.
  • 1105Cats's avatar
    1105Cats
    2 years ago
    @losterkun

    https://help.ea.com/en/help-home/

    Try this link above. See if you can find a forum/page about your problem and how to fix it. If not, use the 'Email EA' feature of the website for direct help 🙂

    Hope this helps xx

    I don't work for EA but I like to help fellow gamers 🙂
  • Sanctuss54's avatar
    Sanctuss54
    2 years ago

    Any news about your problem ? Do you succeed to fix it by any means ? 

  • losterkun's avatar
    losterkun
    2 years ago
    @Sanctuss54 No, nothing. Nothing has changed on the app and no one has ever gotten back to me. I'm preparing to move to Steam now with tons of my mods for DAO. Even GOG remembers my hours, even though the sync has been broken for almost a year now.
    You?
  • Sanctuss54's avatar
    Sanctuss54
    2 years ago

    @losterkun Im in contact with EA via mail, they made me clear my App cache but it didn't work so I ask them to find a hot fix... wait and see, hope they will reverse the problem. I will keep you inform just in case 😉 

  • losterkun's avatar
    losterkun
    12 months ago
    @Sanctuss54 Hey~ Any update on this? I have an irresistible urge to return to DAO, and this problem is about a year now, so I'm open to moving with almost no regrets if the developers have dismissed it, which sounds a lot like they have. It doesn't seem to be a widely reported problem.

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