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joannanowak's avatar
1 year ago

EA application (Mac) does not turn on

Yesterday it worked normally, today it does not turn on at all. I've tried the ways I found on the forums (it's not a firewall or antivirus problem), I've already talked to a couple of EA advisors, I've done what they told me to do (cleared my computer's cache, uninstalled the app and reinstalled it), but nothing has helped. It just doesn't start.

2 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    1 year ago
    @joannanowak Hi,

    What do you mean exactly with 'doesn't turn on' and 'doesn't start?'

    What is the behaviour of the app? Could you tell us more please?
  • LuciaHM's avatar
    LuciaHM
    1 year ago

    A mi también me pasa. Me instalo la app otra vez y cuando se supone que ya está todo le doy a "abrir" y no abre, no hace nada. Probé a desinstalar todo y volver a instalarlo, reiniciar mi ordenador etc...

    Cuando me lo instalo por safari no me deja abrirlo porque me pone que la aplicación está dañando el sistema y me pide que lo traspase a la papelera, sin embargo, cuando lo descargo por chrome simplemente no abre.

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