EA can't process my payment

same i cant pay the rest of my balance with pay pal or others idk what to do 

I spent almost 2 hours in a support chat with EA and they couldn't figure it out. They said it's probably because the game I was buying for was in the middle of updating their prices and that's why the payment couldn't go through. I was thinking "... well, this seems to be happening for other people for different games over the past month. How long does it take for games to update their prices??" 

I was having this issue while trying to buy game packs for the sims today.. and i have never had any issues before. 

It only worked for me when i purchased it through the game rather than from the EA app. I tried to talk to support and they, of course, were no help and couldn't tell me anything. 

Hopefully this helps someone else.

did you use the stack and save august sale to buy in game. I'm having the same problem on ea app but the stack and save sale doesn't seem to work on the game marketplace

Currently experiencing this issue myself. Unable to connect to online in game and can’t get any purchases to go through in the EA app despite following all the troubleshooting:( 

Hey ShaunaMiaaa​, 

Can you try completing a clean reinstall of the EA App and see if the error persists? It might also be worth running through our connection troubleshooting steps to see if connectivity is obstructing purchase processing. 

Let us know how it goes, thanks! 

Online services in-game are running fine now, but still having issues purchasing anything in the EA app. I did a clean reinstall and still am getting errors, regardless of the type of payment. 

Even trying to purchase anything on the EA website is an issue - I am currently playing on Mac, and when I try to purchase something I already have for the Windows version but not the Mac version, it says that the content is owned on both PC and Mac. 

cactusbutt7​ is this resolved now ? i am also stuck with the same problem

ShaunaMiaaa​ Sorry for the delayed response. If this is still occurring, are you able to purchase content you don't have the Windows version of? In that case, it might be worth connecting with our live support team so they can look into your account entitlements to see if that's interfering with the purchase, if you haven't already.