Community ManagerHey @starseeker313,
Thanks for your visit to the forums & sorry to hear that you're having issues with login into EA Desktop on your laptop.
From your testing, it seems like this is something purely related to your laptop itself, not to the program as it appears to be working just fine on your desktop PC, as you mention. Therefore we have to see if something could be blocking the program on your laptop.
Most of the time logging into EA Desktop can be blocked if you're using a very strict antivirus or have blocked the program via Windows Firewall. Can you please check if this is not the case and make sure that there are exceptions for EA Desktop or turn off your antivirus > test if you can login?
Using a VPN can also sometimes block the program from working properly, so make sure that you are not using a VPN.
What is also possible is that you do not have the rights on your own laptop for the program to run properly. This can have something to do with the UAC (User Account Control) of your account on your laptop:
- Type UAC in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
- Click Change User Account Control settings in the search results.
- To turn UAC off, drag the slider down to Never notify and click OK.
- You may be prompted to confirm your selection or enter an administrator password.
- Reboot your computer for the change to take effect.
If this does not work, can you please try to create a new Windows Administrator account and try to login into EA Desktop via that account?
This has started happening to me too on my Desktop PC. Even after the app has been working for me fine, I now get the Error Code: EC:10005 saying "something went wrong try again later". I have not touched my PC or changed any settings since the last time i've used this SHxT app. Why is this happening now? Why is an app thats been out for YEARS still in beta? Has EA given up on it like most of their playerbase? This is quite ridiculous as I literally had the app open and working days ago, and this isnt the first time this has happened to me either. Nothing has changed on my PC but the app decides not to work today.
Same here i was jus playing EARLIER TODAY. So i closed the app and went to work came home and boom not workin anymore
it happening for everybody yet EA tells us these BS troubleshooting things to do as if its a problem on our end. thats embarrassing. fix your app its not our fault. u make millions.
its so anoying i have an EC:1005 error i cant plzy plz help me plzzz
