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ChiClutch's avatar
ChiClutch
4 years ago
Solved

EA Desktop App - Unable to Install - "Unable to install to the Orgin Folder"

I am attempting to download and install EA Play games off of the Xbox app with my Xbox Game Pass Ultimate.  However, the Xbox App informs me I need to download and install the EA App.  This prompts a...
bug
mac
pc
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @ChiClutch Thanks for this information, we may be running into an issue with the Beta Client. To confirm is there another drive outside of C to try to install to? (if not or if we get the same error) trying a Clean Boot or making a new local Admin account and seeing if either allows the client to install would be the next step.

ChiClutch's avatar
ChiClutch
4 years ago

@EA_Illium, yes I do.  Attached are screenshots of the installer when I first run as Administrator, the screen which allows me to change the install location, and finally the error message again after I click "Let's Go!".

I am able to play EA games via Steam, specifically Squadrons.  I tested this again today where Squadrons successfully ran when launched through Steam.  It did not require the EA Desktop App to play.

Is there something else I should try first before I attempt a Clean Boot?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @ChiClutch Thanks for this information, we may be running into an issue with the Beta Client. To confirm is there another drive outside of C to try to install to? (if not or if we get the same error) trying a Clean Boot or making a new local Admin account and seeing if either allows the client to install would be the next step.

  • ChiClutch's avatar
    ChiClutch
    4 years ago

    @EA_IlliumI was able to successfully install to a different drive running the client installer as an Administrator.  Still unsure why the C drive doesn't work, haven't tried a clean boot but I can always try that at a future time if I run into issues.  Thanks for the suggestions and helping me resolve this issue.

  • ChiClutch's avatar
    ChiClutch
    4 years ago

    @EA_IlliumI was able to successfully install to a different drive running the client installer as an Administrator.  Still unsure why the C drive doesn't work, haven't tried a clean boot but I can always try that at a future time if I run into issues.  Thanks for the suggestions and helping me resolve this issue.

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