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SummerSimmer15's avatar
SummerSimmer15
5 years ago
Solved

EA Desktop App won't Launch

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ee940c03-e9d3-4809-a34f-96f41333e58e
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA Desktop won't launch
When did this happen? (dd.mm.yy hh:mm) 19.10.20 01:09
Summarize your bug The EA Desktop App won't launch and it will say that there is an unresolvable error and to restart the app but it continues in a loop when I click restart the app.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the App
What happens when the bug occurs? It loads but then states the message of an unresolvable error and won't launch the app.
What do you expect to see? The app won't launch and will continue in a loop.

‌

I want to be able to launch the app and actually use it but I'm not so I'm using Origin for now.

bug
mac
pc
  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Hi everyone,

    A little update from our side:

    We did some investigating to why this is happening and we might have found the cause, which we're looking to fix. 

    Thank you for all the detailed examples so far and I'll let you know when I have an update to share. 

    UPDATE

    The specific issue that caused this has now been resolved. If you're still having issues, then please create a new thread with information. 

126 Replies

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  • fyreous's avatar
    fyreous
    4 years ago

    Yep, that’s the exact same thing happening to me too. I wish someone from EA could respond to let us know if this is a known issue or not.

  • Voxtrio's avatar
    Voxtrio
    4 years ago

    Also experiencing the same issue and I've done all the troubleshooting I can think of aside from a Windows 10 reinstall

  • xxm4ri0xx02's avatar
    xxm4ri0xx02
    4 years ago

    i don't want to reinstall win 10... i want that a program works fine with my SO

  • fyreous's avatar
    fyreous
    4 years ago

    Couldn’t agree more. While I do understand this is “beta” software still and bugs are to be expected, an OS re-install is too much to ask.

    Also, as mentioned previously, my EA Play subscription is managed by XBOX Game Pass Ultimate, which means (per EA’s directions online) I can only access subscription games via EA Desktop. They won’t work under Origin. So that’s what frustrates me.

    Personally I don’t care which app I use as long as I can get to the games. So either make my XBOX-managed EA Play subscription work with Origin, or help me get EA Desktop working again. I’d be fine with either!

  • xxm4ri0xx02's avatar
    xxm4ri0xx02
    4 years ago

    Ea, can we have an answer or a solution?
    origin is not good, too many disconnection because of it

  • kuppatroopa91's avatar
    kuppatroopa91
    4 years ago

    exactly my situation can only access the games i have already downloaded via origin for now, but my EA play is through gamepass and there is no way for me to download any new EA games 

  • BigBroMars's avatar
    BigBroMars
    4 years ago

    EA is ridiciolous! It's a beta ok but they don't care as long as they get their money!

  • xxm4ri0xx02's avatar
    xxm4ri0xx02
    4 years ago

    fix this tool!!!!
    with Origin i've lost two match for disconnection

  • xxm4ri0xx02's avatar
    xxm4ri0xx02
    4 years ago

    thanks to the advisor that has to try to help me but it didn't works... shame on you!!!!

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