EA Desktop App won't Launch

I can tell you that it is not, in fact, fixed in the US. I found this thread just now after encountering this same problem and I live in Texas. 

I had the same issues described here after trying to check if EA Play works with my Xbox Game Pass (i.e. EA Desktop would not launch properly even though the process started). In my case, I noticed that my Xbox PC app was also not behaving properly - every page would lead me to "Looks like you're stranded..." error. What is more, no news about EA Play integration appeared there, which I thought was weird (as if it was not updated properly). So I searched for it and did steps in this thread: https://answers.microsoft.com/en-us/xbox/forum/all/xbox-pc-looks-like-youre-stranded-error/75d933f2-4417-4436-8ef0-7342f9e0bc4a

Interestingly, it fixed the Xbox app and updated it with EA Play integration games (e.g. I could now search for FIFA from Xbox app). I clicked install on one of them (Star Wars Jedi: Fallen Order to be exact), and it asked me to link the Xbox account with EA Play one. After doing this, EA Desktop App launched normally and started downloading the game.

So not sure if this is the case for everyone, but I thought I'd share 🙂 

TLDR version with all steps:

To fix Xbox app I've done the following (original thread here):

1. On Windows, go to settings > apps and features.
2. On the list of apps, go to Xbox. Click advanced options.
3. Click Reset. (I did not test Repair but it might work as well)
   

Then:

1. Start the Xbox app
2. Check that EA Play games are now on the main page.
3. Install any of them.
4. Fill out pop-up asking to link EA Play and Xbox accounts.
5. EA Desktop opens up as it should and installs the game. Now I can start/stop EA Desktop reliably and it no longer disappears.

@snollyghoster01 Holy crap! Thank you! I didn't actually even need to do any of the updating/repair things, just tried to install FIFA 20 from the Xbox App and everything worked normally. Crazy! 

*Edit* Annnd it immediately crashed and stopped installing. I spoke too soon. Well, minor progress at least. 

Resetting xbox app worked for me too! app works now 🙂

WHAT????? i've annual ea play!!! 

Just an extra note: I already had an EA account linked to my Xbox account. So I went to the EA website, unlinked the account and tried to download EA Desktop again. When I went to open it through the Xbox app, it opened a new screen, so that I could login and link my EA account to the Xbox Game Pass. Once linked, I thought I could solve something, but the screen with nothing appeared again. 😕

Hello

I can't start EA Desktop since this morning. It is non-stop crashing.

I reinstalled EA Desktop and reset XBOX for the PC app, but still the same. I added the following files to AV and firewall exception list. 

EADesktop.exe
EALauncher.exe
EABackgroundService.exe

My event logs for EADesktop.exe

Name of the corrupted application: EAConnect_microsoft.exe, version: 12.0.58.4866, timestamp: 0x6052207d
Name of the corrupted module: Qt5WebEngineCore.dll, version: 5.15.2.0, timestamp: 0x5fbfdc5d
Exception Code: 0x80000003
Fehleroffset: 0x000000000208c3c6
ID of the faulty process: 0x3874
Start time of the faulty application: 0x01d71cf8e186488f
Path of the faulty application: D:\EA Desktop\EA Desktop\EAConnect_microsoft.exe
Path of the faulty module: D:\EA Desktop\EA Desktop\Qt5WebEngineCore.dll
Berichtskennung: 2be15fe4-765d-48f1-aca9-56c868e37c25
Full name of the corrupted package:
Application ID relative to the corrupted package:

Due to the permission settings for "Application specific", the user "Computer Name\Username" (SID: S-1-5-21-2534407042-103161927-XXXX-1001) at the address "LocalHost (using LRPC)" is not granted permission of type "Local activation" for the COM server application with CLSID {37399C92-DC3F-4B55-AE5B-811EE82398AD}
and the APPID {37399C92-DC3F-4B55-AE5B-811EE82398AD} in the application container "Microsoft.GamingApp_2103.1001.13.0_x64__8wekyb3d8bbwe" (SID: S-1-15-2-1723189366-2159580849-2248400763-1481059666-1951766778-2756563051-3565589001) gewährt. The security permission can be changed using the Component Services Management tool.

I will be posting here two logs of files found in the Appdata (Local) folder, in case someone from EA wants to investigate further, along with the other logs posted here previously by other members:

Bought Xbox membership on PC and now i cant even use EA Play. Why do we need a second app, we already have ORIGIN!!!!

I cant install the app, its stopping without an error after a few seconds. Such a simple app and so many problems what a joke.

If u cant fix this litte 200kb app then let us play the games over our working Origin accounts!

It seems it's fixed on my side. I'm downloading a game right now. Hopefully it can run without problem.

EA Desktop won't start, worked this morning. Am I the only one?

not launching for me either this morning. tried uninstalling reinstalling. reset xbox app as well. nothing seems to be working. Was working fine yesterday afternoon, but today nothing.