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Rhavene's avatar
Rhavene
5 years ago

EA Desktop App won't recognize an installed game through Game Pass

I recently got EA Play through Xbox Game Pass for PC and Installed Battlefield V but now whenever I reopen EA Desktop App it isn't recognizing that it is installed and it is prompting me to redownloa...
bug
mac
pc
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
5 years ago

Hey everyone,

Have you also tried clearing the cache by running the App Recovery program?

You can open the App Recovery by pressing on the Windows logo on your Keyboard and by going to EA > App Recovery. 

  • Bmkan's avatar
    Bmkan
    4 years ago

    @EA_Jasonthanks! This worked for me

    • EA_Jason's avatar
      EA_Jason
      Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
      4 years ago
      @Bmkan That's great, thank you for letting us know that it worked 🙂
      • Gingerbation's avatar
        Gingerbation
        4 years ago

        didn't work for me

  • Krab2king's avatar
    Krab2king
    4 years ago

    PLS Help... this fix does not work at all for me. I have reinstalled the EA desktop several times. reinstalled the games that would not launch. EA desktop fails to load any game. you hit play button, button goes grey says launching, then back to blue and says play.....game fails to launch.

  • Casaganja's avatar
    Casaganja
    4 years ago

    Sorry but this didn't work at all, reinstalled FIFA 21 about 3 times in the same week .. worst launcher on the planet ..Always issues with EA

    • EA_Jason's avatar
      EA_Jason
      Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
      4 years ago

      @Casaganja if this only happens through the Xbox Game Pass, then please uninstall the EA app, launch the Xbox app and install the EA app through the Xbox app. 

      • ronshelby17's avatar
        ronshelby17
        4 years ago

        this did not work for me. any other solution?

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