Forum Discussion

grimfury2's avatar
grimfury2
4 years ago

EA Desktop isn't available. You can still use the old-school version of Origin

I have an xbox game pass.  I can play EA games just fine.  However my family member, when they click on the EA Desktop (Beta) it opens but gives an error message forcing us to close. EA Desktop isn'...
bug
mac
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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

I don't think that I have seen that error message before @KongBallz, can you share a screenshot of the error message?

Have you also tried logging into the EA app with your EA account instead of the Xbox account?

KongBallz's avatar
KongBallz
4 years ago

I have no problem logging in to EA Desktop with my EA profile. The issue has to do with logging in with my xbox live account VIA the EA Desktop App. 
The issue I am stating that you have not seen yet is directly stated in the OP's remark. 
Also, my xbox and EA accounts ARE linked. They have different names, but they are linked. 
Attached screen shot of error and all of its informative glory. 

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    I just had a look and looks like everything has been set up correctly now. 

    Can you check again and let me know if it is working?

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