Forum Discussion

NAVECCIER's avatar
5 years ago

EA Desktop Keeps Crashing on Launch

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) a342fce2-59ea-435a-92c0-16c668042060
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA Desktop crashes every time it launchs, same with the App Recovery tool
When did this happen? (dd.mm.yy hh:mm) 07.10.21 21:17
Summarize your bug EA Desktop crashes every time it launchs, same with the App Recovery tool
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? 'Oh snap, it carshed' error message pops up and the application crashes
What do you expect to see? My EA Desktop can launch successfully

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) a342fce2-59ea-435a-92c0-16c668042060
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA Desktop crashes every time it launchs, same with the App Recovery tool
When did this happen? (dd.mm.yy hh:mm) 07.10.21 21:17
Summarize your bug EA Desktop crashes every time it launchs, same with the App Recovery tool
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? 'Oh snap, it carshed' error message pops up and the application crashes
What do you expect to see? My EA Desktop can launch successfully

I've tried reinstalled the application many times and restarted my computer many many times, but nothing really worked.

1 Reply

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    Hi @NAVECCIER,

    I'm sorry for the late reply, but lets have a look. 

    It's good to see that you have already tried clearing the cache via App Recovery and that you rebooted your PC, but there are a few more things that we can try:

    • Set an exception for the EA app in your firewalls and anti-virus.
    • Temporarily disable your VPN
    • Launch the EA app as an administrator.
    • Disable any proxies that you may have. 
    • If the exceptions don't work, then temporarily disable your firewall and anti-virus. 

    Still no luck? Then try performing a Clean Boot of Windows and only launch the EA app. 

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