EA Error code and failed payment when making purchase

Question

hello, am i the only one for whom ordering a sims pack is impossible? i wanted to profit from the promos to buy spa day but after trying 4 times, disabling my VPN, going to EA app AND the site, trying with PayPal instead, i always fail. So I wanted to know if this has happened to anyone else and if you had any advice.
The purchase is marked as failed 4 times in my order history, my monetary limit has dropped from 83 to 58€ and I haven't received any order confirmation in mailbox. I got error messages when the application asked me to enter the credit card verification code. I also received two error codes: 54001 and 54005.
So my two questions are:
1. Will I be charged, knowing that the purchases failed?
2. how do I get back to being able to buy a sims 4 pack on the EA app platform? thank you very much. i've cleared the cache and searched for an update; i've also restarted my computer.

c1bdb310b2052689 · Answer

same for me. been trying to buy some games all week. nobody at ea seems to care. i've had no support at all across multiple platforms.

justicemode · Answer

I think the best you can do is delete your saved payment method in the account management then write it again. I'll try that soon but idk if it's gonna work, I'll keep you updated.

c1bdb310b2052689 · Answer

did you have any luck doing this?

justicemode · Answer

That was my bank problem, because after 3 times the purchase was locked. I called them and they lifted the ban. the day after, I was able to enter my infos and it all got well. not sure if this works if you haven't reset infos, but I think so. good luck!

c1bdb310b2052689 · Answer

appreciate the update. it's not the case for me though. i've paid for plenty of things with my card the entire time i've been trying here. everything else is absolutely fine. my app notifies me if i need to give anything additional attention, and nothing ever comes up when i try to buy games here.

nice one for you though. enjoy!

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EA Error code and failed payment when making purchase

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