Hello there! I know soon we are supposed to be making the switch from the Origin app to the EA app. I have done that and on the EA app it doesn't show Sims 4 in my collections. It only shows Sims 3. Both games were purchased through Steam. Even when I search the store on the EA app and scroll through the add-ons, it shows that I own some of the packs and kits, but not the base game. I have un-installed and reinstalled the EA app and it still doesn't show. I have attached three photos of my library on Origin and my library on the EA app and another photo of what the Origin app says I own.. I am currently re-installing Sims 4 now to see if that works. I contacted EA support last night and all they did was send me two articles to go over and I followed the instructions and still no Sims 4 on the EA app. So now I am hoping that the re-installation of Sims 4 will show up. If anyone else knows what to do, please help. I am at a loss. Thank you for your time!
Sincerely,
Scarlett
From what I've read from other threads, the EA App doesn't support game bought through Steam. They're looking into it, though. I really hope they sync EA App and Steam before they get rid of Origin since you have to have Origin right now in order to play games bought on Steam.
But the thing that's interesting is, I also purchased Sims 3 through Steam and that showed up on the EA app. But for some reason my Sims 4 doesn't.
