Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 27.01.2023 21:35
Summarize your bug When launching Dead Space Remake from Epic Store the app says "Please wait while we install the partner application" and nothing happens. EA App doesn't launch and Dead Space game is not added in my library.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy Dead Space Remake in Epic Store and try launching it.
What happens when the bug occurs? Nothing happes
What do you expect to see? Dead Space game launched.
I've checked with Epic Store support. They've sent me to EA Support.
I've solved the problem by
1) Uninstalling both EA App and Epic Games app
2) Deleting all remains from %appdata% and Program Files from EA app
3) Reinstalling both apps
After this, I received the window with the request to link Epic Store account and EA App. That part was missing and blocking me before.
