EA Games triggering loss of connection to monitors

Question

I have a weird issue and didn't find anyone else with that problem online. Everytime I play ayn EA game - be it EA FC or Battlefront 2, at some point my monitors lose the signal completely. I still here all the sounds and can for example pause a video I'm watching, but nothing else works. At that point, I have to hard restart my PC to see my normal image again. And yes, it only happens when playing games from EA and aftter a varying amount of time. I would provide images, but all I see is a black screen.

ea_cuervo · Answer

Hi there,&nbsp;

That's a very unusual issue. Let's start with some basic steps to figure out what could be causing this. Can you please try the following steps:- Clean Boot:&nbsp;How to clean or safe boot your computer
- Update your graphics card:&nbsp;Troubleshooting graphics on PC
- Reinstall both gamesOnce that's done please give it a go and let us know how you get on. If the problem persists, please attach a DxDiag:&nbsp;How to gather information on your PC using DxDiag

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EA Games triggering loss of connection to monitors

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