Forum Discussion

2 years ago

Solved

EA launcher unable to launch any games from library

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) a99b7d8f-1f49-4033-a096-eb19c2afeafd Which client functionality are you experiencing thi...

DxDiag.txt120 KB

bug

mac

trulyfabulous
2 years ago
So just got finished with tech support. I had seen on another post that EA Play was their issue. I explained that to the tech and I believe he took off the EA play version of the sims 4 as I bought the digital deluxe version and took it off of Unravel 2, or he maybe reset my account because it states I still have EA Play. But either way, my game is working now! So that's the issue team.
@EA_Barry wrote:
@trulyfabulous
Check the following post for info and steps to take on this, thanks.
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/RESOLVED-EA-app-Error-Code-EC-204/m-p/12734399#M31259

EA_Barry

Community Manager

2 years ago

@trulyfabulous

Check the following post for info and steps to take on this, thanks.

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/RESOLVED-EA-app-Error-Code-EC-204/m-p/12734399#M31259

trulyfabulous
2 years ago
I have seen that post and I have done these as well. What else is there to try? I've spent a good thousand on this game since origin. I'll even take the buggy sims 3 launcher at this point.
trulyfabulous
2 years ago
App version: 13.4.0-5517-8b64b72c8 (71399-055917b5eb)
trulyfabulous
2 years ago
Could there be an issue with EA Play? Although I have had it since the beginning, I am seeing other s having an issue since getting it or taking it off. Can you guys look into it please, I really want to to play the games I have spent a lot pf money on. Or someone give me step by step instructions on how to activate all my stuff on Steam....
- trulyfabulous
  2 years ago
  SO I am going to delete everything, return pc to factory settings and start over. If this doesn't fix it, I will definitely be requesting a refund, expeditiously!
  - LizardToes7
    2 years ago
    I'm having the same issue!
trulyfabulous
2 years ago
So just got finished with tech support. I had seen on another post that EA Play was their issue. I explained that to the tech and I believe he took off the EA play version of the sims 4 as I bought the digital deluxe version and took it off of Unravel 2, or he maybe reset my account because it states I still have EA Play. But either way, my game is working now! So that's the issue team.
@EA_Barry wrote:
@trulyfabulous
Check the following post for info and steps to take on this, thanks.
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/RESOLVED-EA-app-Error-Code-EC-204/m-p/12734399#M31259