Forum Discussion

Ninjaz19's avatar
12 months ago

EA not allowing me to play games downloaded through steam

The EA app will not allow me to play games I have on steam because "Your Epic subscription has ended. Renew your subscription to continue playing." The date of ended subscription is the same as when my Xbox gamepass subscription ended.
The following images show the issue.
Is there any way for me to play the game without me buying gamepass again

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi @Ninjaz19,

    Just to confirm the information, you purchased the game on Steam and also had the game through a subscription. Now, after the subscription has expired, you're not able to play the game that you purchased through Steam. Is that correct? 

    If that's what's happening here, are you trying to launch the game from Steam or directly from the EA app? 

    Thanks, 

  • That is correct, I have tried to launch the game through both the EA app and steam but it will not launch on either.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Thanks for the clarification! In this case, you will need to contact EA Help Support. Our team will need to check your account to see if everything is ok there and we're not able to do that here on AHQ. 

    Thanks, 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,961 PostsLatest Activity: 27 minutes ago