Forum Discussion

LucyAmelia's avatar
LucyAmelia
Seasoned Newcomer
10 months ago
Solved

EA not recognising PC game pass

Tried to start up a game and EA is saying that I need to renew my game pass.

I have PC game pass and was able to play the game 2 days ago but today it is telling me that I need to renew the subscription even though it is saying I have the subscription on Xbox. 

I have tried un lincking my accounts and re lincking them but it hasnt worked as well as restarting thwe whole EA app. 

17 Replies

Replies have been turned off for this discussion
  • Same here, I have Gamepass ultimate and I can't log into Battlefield 2042. Keep getting an error saying my trial has expired. 

  • Oh… It’s such a relief to know I’m not alone in this! My son mentioned that he couldn’t access EA Play today. I double-checked everything and even reinstalled it multiple times, but no luck.

    Thank you for bringing up this issue. I really hope EA fixes it soon.

  • roddyrich888's avatar
    roddyrich888
    Seasoned Newcomer
    10 months ago

    Hi EA "Help",

    I have also had the same issue, it seems that all my games were removed on the basis that my xbox subscription expired which certainly is not the case. I have a tax invoice showing it was paid over 20 business days ago. 

    Trouble Shooting:

    -I have unlinked and relinked my xbox account to ea app

    -PC restart 

    -signed in and out multiple times of both apps

    -checked all email addresses to see if I was just confused

    -Attempted to use help in EA and Xbox which somehow almost pressured me into getting an X account which I do not want

    -Even checked ban status

    And still the issue persists. Luckily I did not go and purchase the subscription to EA additional to my xbox game pass or upgrade my xbox game pass for no reason, finding any information on this 'known issue' is far too difficult. 

    EA you should look after your xbox game pass family and help us out with a quick fix or whatever else you want to throw our way. What a joke. 

     

  • DarthLoganXV's avatar
    DarthLoganXV
    Rising Novice
    10 months ago

    dude it's been like this for hours still no solution it's not "resolved"

  • Samu issue, here is the support response to me: 'I have gone ahead and checked about your issue I would like to inform you that this is an ongoing issue we are aware of it and our team is working on in many players reported the same and Thank you for bringing this to our attention. Rest assured, I'm fully committed to resolving this and getting you back to enjoying your game.'

     

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 9 hours ago
8,435 Posts

Recent Discussions