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Strelok_SRB's avatar
8 months ago
Solved

EA Play app won't start - ucrtbase.dll

Hi,

A have a problem with starting EA Play app from last Friday (6.12.2024). I'm playing Battefield 2042, Titanfall 2 almost everyday, but from then it won't start.
I own games on Steam. After starting the app, nothing happened. 

In EventViewer I get some error:

Faulting application name: EADesktop.exe, version: 13.356.0.5869, time stamp: 0x674e1325
Faulting module name: ucrtbase.dll, version: 10.0.26100.1882, time stamp: 0x52db7a2d
Exception code: 0xc0000409
Fault offset: 0x00000000000a502e
Faulting process id: 0x76C0
Faulting application start time: 0x1DB4B2332CCB5CC
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: d0071e48-83e4-4c2d-957f-0731add4b91b
Faulting package full name:
Faulting package-relative application ID:

I have tried everything. Reinstall EA Play app, reinstall steam, new GPU driver, VS C++ redis, but still won't start.

I've been using EA Play app for years, but never had this problem.
My region is Serbia.

Please advise.

  • I solved the problem. 
    Problem is my card reader (TRUST EDGE) driver/software. After i uninstall it, now it is working.

    Thanks for support.

3 Replies

  • Tnx for fast replay.

    I've tried sfc scannow and DISM as well. Still have a problem.
    The thing is, i install EA Play app on my other PC, and problem is same.

    On both systems, i'm using Windows 11.

    Thanks.

  • I solved the problem. 
    Problem is my card reader (TRUST EDGE) driver/software. After i uninstall it, now it is working.

    Thanks for support.

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