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2lprkkexmhsh's avatar
2lprkkexmhsh
Newcomer
16 days ago

EA reset

is there a way for you to reset the sims4 on my EA account on your end 

my sims has been running slow since the end of may and I have done every thing I can to clear space, reset the game and the app itself, I have now got to a point of frustration I cannot play the game 

sims stand in one place and don't do anything 

time is freezing/moving slow 

sims will not leave for work and school on time they also don't come back on time once they go sometimes time will keep going but sims wont return 

I have checked the autonomy and set them back to there original setting  

deleted all  cache and mods that could course this

 spoke to AI and it didn't help please let me know what you or I can do to fix the problem

crashing
lag

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    16 days ago

    2lprkkexmhsh​  There's nothing to reset on your account that would help with any of this.  Account issues prevent the game or some purchased content from loading, or block Gallery access, that kind of thing.  If you want to reset your user files, move or rename the Sims 4 folder in Documents > Electronic Arts.  Start a new save with no Gallery or library content and see how it runs.

    If that doesn't help, this may be a system issue, and in that case I'd like to see a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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