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SullyKay's avatar
4 months ago
Solved

EA stuck on "Preparing Game" POP UP

Playing on a PC using Windows 

All games I own are affected by this but the game I'll focus on is Dragon Age: Inquisition.

I have followed previous forums on here and on reddit regarding this issue I have also gone through support to try and resolve this issue.

I have uninstalled and reinstalled the EA app. I have uninstalled and reinstalled the game itself. I have repaired the game. I have cleared my cache. I have updated everything all the way from GEFORCE to Windows itself. I have tried the suggestions from support such as delete files found under the license folder but leave the folder alone. I'm at a loss on what to do.

  • Figured out the issue. Sad to say, but sadly not surprised, it was the EA launcher. Went a roundabout way to use origin and everything is running perfectly. Tried using EA to see if maybe it was fixed and it stopped working again, went back to Origin and it was perfect again. Not sure if anyone on here can put a word in to fix that launcher, but it is sad to see such a good launcher and part of my childhood just go this far downhill. If anyone needs help with the same issue I had I am more than open to provide steps to follow!

6 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey there, 

    I'm really sorry that despite trying so many steps, you still can't play Dragon Age: Inquisition. Many people had issues launching the game when they had an antivirus running in the background, as it can block/conflict with the game. Would you have any antivirus installed? If yes, can you try temporarily disabling it to see if that's what's preventing the game from running?

  • I tried that as well and nothing has worked, I managed to get it to work all of 10 minutes some how, but I believe that was just a fluke cause we are back to the original problem.

  • Figured out the issue. Sad to say, but sadly not surprised, it was the EA launcher. Went a roundabout way to use origin and everything is running perfectly. Tried using EA to see if maybe it was fixed and it stopped working again, went back to Origin and it was perfect again. Not sure if anyone on here can put a word in to fix that launcher, but it is sad to see such a good launcher and part of my childhood just go this far downhill. If anyone needs help with the same issue I had I am more than open to provide steps to follow!

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    I'm glad this is working for you again. As you mentioned, it works with Origin but doesn't work with the EA app; perhaps there's something blocking the EA app. This article here explains which type of programs could cause this: Closing background applications

  • I tried everything, it could be something happening with EA for now, but I asked people I knew about it and they played games like Sims or Apex and they were also having similar issues. Regardless thank you for your time!

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Anytime! If you need anything else, please feel free to post again! 

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