EA Support is not fit for purpose!!!!
So i have the same issue multiple PC Users are experiencing currently..... Been playing the game since the trail with no issues then one day this... I have uninstalled and reinstalled; - The...
Forum Discussion
The phrases are spot on
They haven't replied since the initial "cannes response" over 6 weeks ago - a case was also raised which was immediately closed and there is no way to update a case with a response once raised. This is deliberate to manage the number of support cases coming in.
I've made it clear I'd already trued their "solutions".
There is no accountability or method to feedback how appaling their support is.
They should really focus on their product and support than crying about jow they are spoken to.
A customer who has spent their hard earned cash and then receives no support for a poor product is entitled to be frustrated - especially when no responses are be given.
It's a matter of time before the whole gaming community give these cowboys a wide berth.
@globalwizard65
Yes, I do understand that. It can be frustrating when you spend lots of money on something that doesn't work, however, I still do think that that's a little bit unfair.
Maybe try reposting. Your report was made a couple of months ago, it's not fresh on the EA list, so make it! Report it again with the exact same detail and they should see it and hopefully help.
Alternatively, visit https://help.ea.com/en/help-home/ to read some forums on your issue or email an EA worker directly.
Hope this helps xx
I don't work for EA but I like to help fellow gamers 🙂
Yes, I do understand that. It can be frustrating when you spend lots of money on something that doesn't work, however, I still do think that that's a little bit unfair.
Maybe try reposting. Your report was made a couple of months ago, it's not fresh on the EA list, so make it! Report it again with the exact same detail and they should see it and hopefully help.
Alternatively, visit https://help.ea.com/en/help-home/ to read some forums on your issue or email an EA worker directly.
Hope this helps xx
I don't work for EA but I like to help fellow gamers 🙂
