EA Wallet Issue

Question

I purchased 12 EA gift cards to purchase a bunch of Sims games for the sale. I loaded all 11 with no issues until I tried to load the last card. I received this error: "That didn't work, let's try again. If the problem persists you may want to use a different payment method". So, I figured it was an issue with the location that I got the card from (Best Buy). I went to Best Buy and thankfully they let me exchange for a new card. I get home and try to input the brand-new card and I again get the same error message. I purchased most of the games that I wanted and now have .60 cents left in my wallet and I still cannot add the last card into the wallet. If someone can please help that would be awesome!

herwrx · Answer

Thank you, it magically worked last night. I think it was because I purchased over $200 worth of games in a single day.

ea_solaire · Answer

Heya&nbsp;@HerWRX&nbsp;

If you're seeing an error code with your gift cards, you'll want to get in contact with the live support team so they can search for the details on this gift card and see what's causing this error for you. Here on AHQ, we wouldn't be able to access your account information to investigate into this.

Please contact live support so they can look into this further with you by submitting a help request on the site here.&nbsp;

ea_solaire · Answer

@HerWRX&nbsp;

Glad to hear you've been able to redeem your card, thank you for keeping me updated 🙂

If you run into any other issues that need attention, be sure to let us know!&nbsp;

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EA Wallet Issue

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