Forum Discussion

3 years ago

Solved

EA will not install

I'm hoping someone will be able to help me, I can't install EA to my computer every time I attempt to install this it comes up with a message saying

" UPGRADE WINDOWS TO CONTUINE

The EA app requires windows 8.1 x64 or later. upgrade your os to finish your installation" i have upgraded to windows 10 and still this error is coming up i'm not sure what i am doing wrong

bug

mac

EA_Illium
3 years ago
Hi @Zar_katrina This most likely is our culprit then, You can find more about the requirements for EA App in our FAQ which provides further information about the client and what is needed to run it.

---

What platform is the EA app available for?

64-bit minimum versions of Windows 7, 8.1, 10 & 11.

---

If you are on a 32-bit system we would need to use a 64-bit device running one of the following versions of Windows in order to install the client correctly.

Hope this helps!

4 Replies

EA_Illium
EA Staff (Retired)
3 years ago
@Zar_katrina To confirm is your machine 64-bit? Would it be possible to get a DXdiag?
Zar_katrina
3 years ago
I’ve just downloaded DXDiag and it says the operating system is actually windows 10 32-bit, could this be the issue ? And is it useable for EA
Zar_katrina
3 years ago
On my settings it says 32-but operating system, 64x based processor ? I’m sorry I don’t understand computers😂
EA_Illium
EA Staff (Retired)
3 years ago
Hi @Zar_katrina This most likely is our culprit then, You can find more about the requirements for EA App in our FAQ which provides further information about the client and what is needed to run it.

---

What platform is the EA app available for?

64-bit minimum versions of Windows 7, 8.1, 10 & 11.

---

If you are on a 32-bit system we would need to use a 64-bit device running one of the following versions of Windows in order to install the client correctly.

Hope this helps!