I am having the same exact issue as the other two gamers. I can confirm I have all the same issues as @TwiceEveryMoment and I can also confirm that every background-service-related setting in the app is turned off. I have attached the .rar file for the Logs... I hope I created them correctly, I apologize if I didn't get everything, it was a tad confusing.
Report #: ce9f5628-3ae3-408f-9042-bd3ff416610b
Please let me know if you need any other info. 🙂
Community Manager@albersxowns, many thanks, this helps a ton. 🙂
Just adding another voice - am having the same issues as everyone above and have run all the checks suggested.
I don't have the resources to spend time creating .rar files at the moment (thank you @albersxowns for doing so). I can more easily add screenshots, though, if needed.
Regarding the issue that @Jessycaz mentions, my app will open even when I refuse to enter a password to allow the app to make changes (I just click "cancel" and it still opens).
I hope this can soon be resolved. It's been a pain to have to kill the process via Activity Monitor every time I switch my Mac on - for a month, now - and the security issues are concerning.
Community ManagerHi everyone,
Could you please share a screenshot of your Activity Monitor showing the energy points used by the EA app when it's open and when it's closed? Additionally, when the EA app is closed, check if the EABackgroundService is still running and please provide a screenshot of the energy points used by that service.
Thanks.
Hi @EA_Leeuw
Attaching a screenshot showing the energy points in Activity Monitor with the EA app open (roughly one minute after opening the app). I restarted my Mac immediately before.
