I have done everything possible, I have updated, uninstalled, reinstalled, deleted, cleared cache, repaired, everything and the enchanted by nature is not showing up in my game. I purchased it and it says that it is in my library and is installed but still will not work.
Same issue. I have no EA update available. Says Enchanted by Nature is installed..... Yet I dont have any of the new content or the new neighborhood.
I am also having this issue.
Same issue here. PC no mods. I can make a fairy in cas but no wings or items show and the occult icon is blank. Super frustrating
StoneyOwl Does your computer run Windows or macOS? The pack may have been installed to the wrong location, as in, not the one the game is reading. There are master threads for each OS here:
[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673
Sims 4 packs aren't loading in game | EA Forums - 7507537
jswill28 kriwvu113 It sounds like you might have the same issue, so please see the above.
hrniles0615 Your issue sounds different. Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game (EA App > Sims 4 > Manage > Repair), and test wtih no mods or custom content present. Please also make sure your game is updated to 1.116.223. You can see the version in the lower-left corner of the screen.
It happened to me. Said the game was updated but when I hit the tab for “add-ons” it was there I downloaded. So downloaded it and good to go!
Hey! I had the same problem as you, except that my game doesn't appear as installed, just as “additional content” even though I have it in the library. I've uninstalled, reinstalled sims 4, the ea app, relinked my steam (I play from steam haha) but nothing works. I contacted support and they told me it was a bug. And that I should check EA Help's twitter. That's all...
Himitsu89 It sounds like you might have bought or redeemed only the bonus content, the items offered as an early purchase incentive. Please check your receipt for a second code, and if you don't see one, take it up with the retailer.
