Forum Discussion

Seasoned Novice

5 years ago

Solved

Error code: 0xa3e903ed when d/l EA Play game via XBOX Game Pass for PC.

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 1b10436b-05a8-4a91-a9c5-8ed8c9587d89
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 02:00am 19/03/2021
Summarize your bug Error code 0xa3e903ed when attempting to d/l any game via Xbox Gamepass from EA Play.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to d/l game from Xbox Gamepass.
What happens when the bug occurs? The above error code immediately shows and nothing further happens.
What do you expect to see? The game should just download correctly.

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Accounts are linked correctly. Games d/l from xbox app no issue. The EA Desktop is never launched from the Xbox Windows app, running it manually before attempting to install makes no difference.

bug

mac

TheKewee
5 years ago
Turns out my XBOX account was linked to another EA account that I no longer had access too. Took a bit to prove I owned it, but once unlinked everything started to work.

6 Replies

TheKewee
5 years ago
same issue Error code 0xa3e903ed after clicking install on any Xbox Gamepass from EA Play.
It pops up a window briefly then closes. Expecting the prompt to logon with my EA account.
EA and Xbox accounts don't not appear to be linked
TheKewee
5 years ago
Turns out my XBOX account was linked to another EA account that I no longer had access too. Took a bit to prove I owned it, but once unlinked everything started to work.
Kalarn
Seasoned Novice
5 years ago
@TheKewee How exactly did you prove that? I can see that being a problem....!
TheKewee
5 years ago
@Kalarn wrote:
@TheKeweeHow exactly did you prove that? I can see that being a problem....!
Wasn't easy. I tried back in 2015 and gave up at the time. This time I convinced the second person I chatted with to look into the account history, he noticed I'd changed the account email to the invalid email and he was able to send a verification email to my old address.
jabbari1379
5 years ago
I have the exact same problem and I can not solve it. How did anyone solved this problem?
mythman96
5 years ago
change your email in you xbox account to the email you use now and call them to tell them you changed your email to a new one you had to change it had no access to the old one.