Error Code 404 on my Child's EA account

Recently my child has been wanting to play F1 23 with his older brother but is unable to download the game using the linked Xbox account even with the game pass being purchased. When clicking on the app, it brings us to an empty library and attempting to move out of it gives the message Error 404 this page does not exist, from my understanding this occurs when a child's account is linked to the Xbox, is there any way to resolve this from the parent's end, he is a teenager now but the account tells him he is still a child.