Error code INST-22-267

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) INST-22-267Which client functionality are you experiencing this bug with? Application InstallerWhen did this happen? (dd.mm.yy hh:mm) 7/30/2023Summarize your bug Won't Let me continue with install err INST-22-267How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Most likley having older hardware ranging from about 2009 running Windows 7What happens when the bug occurs? It just throws the "Something went wrong... The EA app encountered an error and couldn't finish installing (error code:INST-22-267)." What do you expect to see? Functioning software‌Help would be greatly appriciated

ea_illium · Answer

Hey&nbsp;@Jimbothedingus&nbsp;

When you have a moment can you try the following and let us know if this continues?

EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)&nbsp;
Check for other applications that may be limiting EA App or Game performance
Run the&nbsp;System File Checker tool then Check for&nbsp;Windows&nbsp;and&nbsp;GPU&nbsp;updates&nbsp;&nbsp;
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues&nbsp;
Connection&nbsp;and&nbsp;Advance Connection&nbsp;Guides&nbsp;
Restart your device in Clean Boot mode, then just try running the client and game
Try a new user or admin account

Cheers!

jimbothedingus · Answer

sorry only safe mode helped a little but i still got the same error at installing ea app

jimbothedingus · Answer

Can you just tell me what the error means?

ea_illium · Answer

HI&nbsp;@Jimbothedingus&nbsp;The error can pop up when the app runs into an issue installing it.&nbsp;

Would it be possible to get a&nbsp;DxDiag?

jimbothedingus · Answer

Sure! Here it is.

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Error code INST-22-267

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