error code: INST-3-1320
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 4/26/2023
Summarize your bug Severity Level: HIGH - Showstopper Attempt to launch the EAappInstaller.exe. Immediately returns this error: "The EA app encountered an error and couldn't finish installing (error code: INST-3-1320).". Cannot install EA app.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? LAUNCH INSTALLER on this system:
What happens when the bug occurs? Error message. Installation stops
What do you expect to see? Successful Installation
System specs
Device name BRAD-Ryzen7-5800X-8-Core
Processor AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
Installed RAM 32.0 GB
Device ID 78840C49-C107-4463-B6B3-DC106FB958F8
Product ID 00325-82097-52323-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Using this version of Windows:
Edition Windows 11 Home
Version 22H2
Installed on 12/11/22
OS build 22621.1555
Experience Windows Feature Experience Pack 1000.22640.1000.0
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