Forum Discussion

6 years ago

Error During Installation (Something blew up...)

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application Installer Wh...

bug

mac

Straatford87

DICE Team

6 years ago

@GT500org

Hi,

Thanks for trying the EA Desktop Beta, and submitting a bug report.

If the Error Report won't work, an installer log files will still do the trick for us to investigate. If you have a moment, could you check if you can still find them? They are located in C:\Users\%USERPROFILE%\AppData\Local\Temp, and something like "Origin_Beta_20200420135147.log".

GT500org
6 years ago
Here are the logs from the most recent attempt to install EA Desktop.
BTW: The path would be either %TEMP% or %USERPROFILE%\AppData\Local\Temp (adding "C:\Users\" to the beginning wouldn't work).
EA_Desktop_20201015162349.log23 KB
EA_Desktop_20201015162349_000_EADesktop.msi.log3.1 MB
- Bionic19D
  5 years ago
  any fix for this? I am encountering the same problem, ea play desktop program was already installed, installed Madden 21 and it froze on the "finalizing download". Restarted my computer and then the ea play desktop app would not open and would come up with missing file errors, tried to repair the app but no option for it and ended up deleting it to do a new install so it would have all the files and now I can not install the EA desktop app and get the exact error listed in this post.
  - GT500org
    5 years ago
    @Bionic19D No technical assistance was ever offered by EA beyond asking for logs, and I never bothered trying again to see if they fixed the issue.