Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Purchase of the Book Nook kit add-on for The Sims 4
When did this happen? (dd.mm.yy hh:mm) 27.7.23 20:22
Summarize your bug Getting an error message when trying to purchase the add-on Book Nook kit for The Sims 4.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to purchase the add-on.
What happens when the bug occurs? Displays an error message saying: We had some trouble processing your request... try again a little later. [ref.#OFFERNOTPURCHASABLE]
What do you expect to see? Being able to buy the add-on.
I've been trying to purchase the add-on Book Nook kit for The Sims 4 for the past few days.
I own almost all of the content for the game (except the previous 2 CAS kits) and i've never had a problem purchasing anything.
I have tried to find an answer here and someone had a similar case to mine where they got an answer that this must be something to do with the region and the answer listed a few regions where this kit is not available for purchase. I do not live in any of those listed regions and don't use VPN so I do not understand why I can't purchase the add-on.
