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8 Replies

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi, it’s been a while since I last heard back from you. Just wanted to check whether the issue has been resolved on your side.

  • AuroN__POLAND's avatar
    AuroN__POLAND
    Seasoned Newcomer
    3 days ago

    Many times i did issue, but nothing works.

    My laptop: Msi Vector 16 HX AI RTX 5080.

    Lets see video:

    https://youtu.be/8oecBshxaMc

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Thanks for replying.

    I’m sorry to hear that you still haven’t been able to play the game.

    Could you please check Windows Event Viewer to see if there are any crash logs related to the game around the time the issue happens? If possible, please also share your DxDiag report.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Thanks for getting back to me.

    Please try the following steps:

    • Install legacy DirectX runtime

    Even though your PC has DirectX 12, older games may still need older DirectX 9 components. Please install the DirectX End-User Runtime / June 2010 runtime from Microsoft, then restart the PC.

    • Check Windows Security / Controlled Folder Access

    If Windows Security is blocking the game from writing files to Documents, the game may close immediately. Please check:

    Windows Security > Virus & threat protection > Ransomware protection > Controlled folder access

    Either turn it off temporarily for testing, or allow the Red Alert 3 / Uprising executable.

    • Clear the game config folder

    Go to Documents and look for any Red Alert 3 / Uprising folder. Rename it, for example:

    Red Alert 3_old

    Then try launching the game again so it can recreate fresh config files.

    • Disable overlays before launching

    Please temporarily turn off overlays from Discord / NVIDIAGeForce Experience / MSI Center / Afterburner / RivaTuner.

    If the game still closes immediately, please share the full DxDiag text file, plus any crash/error shown in Windows Event Viewer > Windows Logs > Application around the time the game closes. The screenshot only shows the System tab, so I can’t yet see the GPU driver or crash module details.

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