Es app is black
I literally just went on my computer one day, went to the ea app to download a new game package, and it was just black. And that’s it. I tried everything to fix it and nothing has worked. It’s been d...
Forum Discussion
EA_Barry
Community Manager
Community ManagerFirst, try these steps before retrying the app:
- Make sure your display is connected to your GPU and not the motherboard video output
- Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Create a new Windows User Account with Administrative privileges
- Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
If the issue persists, download a fresh Ea app installer, uninstall the current app, reboot and install from the newly downloaded EA app installer.
Thanks.
