Forum Discussion

scuba21's avatar
7 months ago
Solved

"failed to create folder"

Hi there!

I tried uodating BF2042 but I received the attached error message.

I gave administrator rights to all .exe files in the ea app folder.

Still cannot update

  • Same problem, probably related to the antivirus or firewall. I solved it, re installing the game in another directory other that Programfiles*****. And in the new install it doesnt need to update,

7 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there, do you have any Antivirus installed? In case you have, I'd suggest temporarily disabling it while you try to update the game. 

  • Same problem, probably related to the antivirus or firewall. I solved it, re installing the game in another directory other that Programfiles*****. And in the new install it doesnt need to update,

  • scuba21's avatar
    scuba21
    7 months ago

    After many attempts, I noticed that Bitdefender recognised a file as suspicious or possibly dangerous. Somehow, even after excluding the installation folder from virus scanning, the folder was inaccessible in terms of updating the game and the ea app kept repeating the same error message. That said, I tried to install the game in a different location. That did the trick.

    TL;DR: Antivirus locked the installation folder and finally I installed it in a different location. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago
    @scuba21 Thanks for letting us know! The team is aware of the issue with Bitdefender and it's currently being investigated. I'm glad you managed to install your game!

    Have fun!
  • scuba21's avatar
    scuba21
    7 months ago

    The suspicious file was "BF2042.exe_DiP_Staged".

    Thanks for the suport

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