Forum Discussion

diimee1's avatar
diimee1
3 years ago
Solved

Failed to launch game

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 27.05.23
Summarize your bug Unable to launch game. Getting error "Failed to launch game. An error on our end caused the launch to fail. Try again a little later. The issue has been going on for the past 3 months.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Trying to open a game
What happens when the bug occurs? I try to launch the game and just get a pop-up message saying it failed to launch. The only option it gives me is to click "ok".
What do you expect to see? The game to open/launch

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Unable to launch game. Getting error "Failed to launch game. An error on our end caused the launch to fail. Try again a little later". The issue has been going on for the past 3 months.

bug
mac
pc

6 Replies

  • maishine's avatar
    maishine
    3 years ago

    Is it important to try these steps in this order or even all of them?

    I tried each of them and checked afterwards whether the game would launch. For clearing the cache, the pop-up window would freeze and stay black for me.

    Unfortunately the original game error persists.

  • HolBol1986's avatar
    HolBol1986
    3 years ago

    I've got exactly the same problem.  I've tried on two different laptops, same results, been trying for 3 days now.  I've gone through all the suggestions above.  The game has been working on one of the laptops previously, but now I get the Failed to launch game message.  I therefore tried loading one the other (newer) laptop and get the same message.  Is there a problem centrally?  Both laptops easily meet the spec required and, as I say, the game used to play perfectly on one of the machines. Help please.  If you need any log files or anything just let me know.

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