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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
17 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    13 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

wthelotus's avatar
wthelotus
New Scout
17 days ago

I pre-ordered the Enchanted by Nature pack two weeks ago and downloaded it today. Then I got a message saying an update was required. During the update the EA App paused the update on The Sims 4 Fairy Garden Digital Content and said "Game ownership disabled or deleted. We've paused the download because you don't own this title." The same thing happens when I repair the game. I am on an iMac running MacOS Sequoia.

SillyMadHatter's avatar
SillyMadHatter
Seasoned Rookie
16 days ago

I'm having the exact same issue. Am also on Mac. And its also not allowing me to repair that specific pack either. I've been talking to an EA advisor for 4 hours over chat, and still nothing. Its been very frustrating. I have uninstalled and re-installed the app and the game and nothing has helped whatsoever. The guy I'm talking to says they have never faced this issue... Hopefully will get fixed soon. 

 

  • Bns_napat's avatar
    Bns_napat
    Seasoned Newcomer
    16 days ago

    me too. I play on Mac and try everything that should help. But I can't fix it. So sad😭

    • SillyMadHatter's avatar
      SillyMadHatter
      Seasoned Rookie
      16 days ago

      Its really frustrating, but at least EA is actively investigating the issue. I would highly suggest starting a case and sending through a game log, as ea is looking at those for the moment I believe. But hopefully this will get sorted soon and we can all return to gaming. 

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